I came across Narrative Lab when I was doing some searching on men's grooming products. After discovering that they had a sample scent pack to mail out for a minimal amount of money, I figured "what the heck, why not."
Even after getting the sample scent pack in the mail, I was still confused. I decided to send a text message to the phone number listed on the website, asking for some assistance. I thought I'd even include the fragrance I use on a daily basis, as well as what I'd use if I had to dress up.
Joel, a member of the Narrative Lab team, truly went above and beyond what he had to do. He compared scent notes on the brands I provided, and even suggested scents within the Narrative Lab range that were similar to them. He even helped me further by giving me a bundle code, so that I could get on my Narrative Lab journey.
Long story short, I received both the Awaken and Take the Moment bundles, but with two sets of Awaken refills. A quick email explaining the situation (where I stated that I was more than happy to send a refill back), I was assured that I could keep the second refill, and Jarryd (another member from Narrative Lab) would send out the refill for Take the Moment.
Such amazing service, coupled with an amazing aesthetic for the scent case. Win win in my opinion! And all by an Australian based company too! I'm definitely recommending this product to my mates!