We try to fulfill your order as soon as we get it. Orders within Australia are shipped by courier and should arrive within 1-5 business days depending on your location.
International orders can take anywhere between 4 and 15 business days.
Yes! We are big fans of sending our product out globally and will happily send it to you anywhere; while you are on holiday in the Bahamas or to your Mum’s house (cause you are the favourite child and you love sending her gifts).
We happily offer free express global shipping on all orders over $35.
All good things start with free shipping after all!
Don’t. OK first take a deep breath, do you really need to change the order? Just kidding, feel free to email firstname.lastname@example.org and we will sort you out.
Nice choice, you are obviously the best friend we wish we all had. The best thing to do is choose the word that best represents your recipient, are they Fearless? a Protector? or Crushing it? Is this a period of time where you want to remind them to Take the Moment? or Awaken to what is already in front of them. Just jump onto our live chat if you have any other questions and we’ll be happy to help you find the perfect gift.
Unfortunately not. As we use a courier service this isn't an option that they offer.
Wow, you moved house that quickly? Or accidentally sent it to your old work address..lol. What a plot twist - we’d love to hear your narrative, send us your story with all the details, and we’ll see how we can help with the whole address change issue.
We're not fussy. We take Visa, Mastercard, Paypal, AfterPay, Google Pay, Apple Pay. Wait, we are a little bit fussy, we don’t take cash - because this is the internet.
Solid Fragrance is just a concentrated version of your usual spray on perfume/aftershave or eau de parfum. It is suspended in a natural wax base rather than alcohol which means it provides additional skin nourishing benefits when you apply it to your skin. Massaging solid fragrance into your wrist, neck and hair is a ritual we believe is the best way to start each day with intention.
Solid fragrance will last for 2-6 hours depending on the fragrance blend. For example, citrus notes will evaporate quicker than woody, spicy tones.
Your Narrative Lab solid fragrance palette will last you around 3-12 months, depending if you use it daily and how often you reapply throughout the day. It is comparable to a 50ml perfume spray.
You get to customise your fragrance each day with Narrative Lab - no premixed custom fragrance with a sticker on the front saying ‘Jan’s Fragrance’, but a palette that you can change every day. How are you feeling? Subtle, Intense, Date Night, Beach Day? Just blend and layer from the different trays, or use each fragrance on its own - it’s up to you.
Yes, we use plant based waxes in our solid fragrances and use no animal derivatives in any of our perfumes. We don’t test our products on animals ever, and the ingredients we use are not tested on animals.
Our plant-based solid fragrance wax base includes the following ingredients: Coconut Oil, Candelilla Wax, Olive Oil, Parfum, Carnauba Wax, Sweet Almond Oil, Avocado Oil, Vitamin E.
Of course, the solid fragrance was born to be your travel companion. No confiscation from airport security, just a subtle refresh sitting in your pocket ready for when you land. Winning.
In your pocket or handbag, on the table in the cafe so everyone asks you what it is, or in your favourite morning spot where you can set your intentions for the day (next to the coffee machine?).
Just jump onto our live chat on the website or fill out this form here, and we’d love to see how we can help.